Okay, so I'm sure you can tell I Googled quotes on customer service... it's either Google or Coach Jimbo :). I wanted to end the week with a few reminders about what providing good cusotmer service is all about.

This past Monday we saw a record number of families in our offices. 109 alone just in the Leon office. While it is great that we were able to service that many families, it is critical that we do not get overwhelmed by the volume and focus on quantity rather than quality of service.

We are a HUMAN SERVICE agency, providing a service is what we do. We don't have to sell our service, it is something that people need. But that does not mean we can become lazy with the manner in which we provide that service.

Another quote I liked.... "To my customer, I may not have the answer, but I'll find it. I may not have the time, but I'll make it." - Unknown.

Upholding and promoting the customer guarantee is part of every single person's job employed by the ELC, including mine. Disrespecting or mistreating any customer simply cannot and will not be tolerated. The color of our walls or the organization of our space means nothing if we are providing poor customer service.

One last quote.... "Always give people more than what they expect to get." - Nelson Boswell